Customer Help

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FAQ

Ordering

How big are the rugs?

Our rugs come in a very generous 2 metre x 2 metre size - perfect for the whole family. The rugs are padded with 150gsm filling to make those playdates or long picnic catch ups more comfortable.

Can I cancel my order?

We completely get it, we change our minds too! As we want you to be completely happy with your purchase, we will do our best to cancel your order when requested.

Please email us at as soon as possible at hello@piknikaustralia.com.au and chat to our friendly team.

Shipping, Returns & Exchanges

What is the shipping policy?

We are currently offering Free Shipping Australia-wide for your first order when you signed up to our newsletter.

Once your order is placed, you will receive a confirmation email letting you know that we have received your order. As soon as your order is fulfilled, you will receive an email notification with your tracking information.

Do you ship overseas?

Unfortunately, we only offer free shipping within Australia at this stage. Enquiries for overseas orders are welcome. Please email hello@piknikaustralia.com.au for a price.

How do I make a return?

If you would like to return your item (which we hope you don’t) Please email us within 14 days of receiving your rug. Your rug must be unused and in original condition. Please send an email directly to hello@piknikaustralia.com.au and our friendly team will be able to assist you. Small shipping fee applies.

Sustainability

Are your rugs made sustainably?

Our beautiful rugs are produced sustainably by a GRS (Global Recycle Standard) and OEKO-Tex Standard 100 certified manufacturer.

Each rug saves 46 water bottles from land fill. Both the front artist design print and the earthy toned waterproof backing is printed on material made from recycled water bottles.

OEKO- Tex Standard 100 ensures the rug has been tested and is safe from harmful substances for you and your family.

Get in touch

Have questions about your order, or a general enquiry?